How Tailored Bytes handles client and enquiry information.

1. Information we collect

Tailored Bytes may collect information you provide through website enquiries, contact forms, service quotation requests, hosting onboarding, software project discussions, school management system enquiries, support communications, billing, and administration processes.

This may include names, organisation details, contact information, project requirements, domain or hosting details, support messages, billing references, and information needed to prepare, deliver, support, or administer our services.

2. How we use information

We use information to respond to enquiries, prepare quotations, provide software and hosting services, manage school management system requests, support clients, maintain business records, issue invoices or receipts, and communicate about service delivery.

3. Hosting and software clients

For hosting clients, we may process domain, website, email, technical configuration, access, backup, and support information needed to operate the service. For software clients, we may process project requirements, user workflow details, support records, and agreed implementation data.

4. School management system enquiries

When a school asks about Tailored School or another school software service, we may collect school name, enrolment size, contact person details, modules required, onboarding needs, branding requirements, and related consultation notes.

For Tailored School, our school management system, additional school-specific privacy terms may apply. Visit tailoredschool.com/privacy.

5. Support communications

Support requests may include screenshots, issue descriptions, account details, system URLs, or technical information. We use this information only to investigate, respond to, and resolve support matters, unless a separate agreement allows broader use.

6. Sharing and confidentiality

We do not sell client information. We may share limited information with trusted service providers only where necessary for hosting, email, domain registration, payment administration, technical support, legal compliance, or delivery of agreed services.

7. Data retention

We keep information for as long as needed to respond to enquiries, deliver services, meet support obligations, keep billing and administration records, comply with legal duties, and protect legitimate business interests.

8. Security

We use reasonable administrative and technical measures to protect information. No online system can be guaranteed to be completely secure, so clients should also keep passwords confidential and use secure communication channels for sensitive access details.

9. Your choices

You may request correction, update, or deletion of personal information where applicable and reasonable, subject to records we must keep for legal, billing, security, or service administration purposes.

10. Contact

For privacy questions, contact Tailored Bytes at sales@tailoredbytes.co.zw or WhatsApp +263 774 226 785.